1. Satisfaction Guarantee

PawPerfect Grooming offers a 100% satisfaction guarantee on all our grooming services. If you're not completely satisfied with the quality of our grooming service, we will address your concerns and make appropriate adjustments.

This guarantee applies to both one-time services and package purchases.

2. Eligibility for Service Refunds

You may be eligible for a refund or service adjustment in the following circumstances:

• Quality Issues: Services that do not meet our professional standards or your reasonable expectations
• Missed Appointments: Services that were charged but not provided due to our error
• Incorrect Services: Services performed that were different from what you specifically requested and confirmed with our staff
• Pet Injury: In the rare event your pet sustains an injury during our grooming service that requires veterinary care

3. Service Refund Request Timeframe

To be eligible for a service refund or adjustment, you must notify us of the issue within:

• 48 hours of service completion for quality issues or incorrect services
• 24 hours of the scheduled appointment time for missed appointments
• Immediately for any visible injury noticed at pickup
• 24 hours for injuries that become apparent after leaving our facility

We strongly recommend that you inspect your pet thoroughly at the time of pickup to ensure timely reporting of any issues.

4. Product Return and Refund Policy

For pet grooming products purchased from our retail section:

4.1 Unopened Products

Unopened products in original packaging may be returned within 14 days of purchase for a full refund or exchange.

4.2 Opened Products

Products that have been opened or used may be eligible for a partial refund or exchange within 7 days if:

• The product caused an adverse reaction in your pet
• The product is defective
• The product does not perform as described

Opened or used products are subject to inspection before a refund is issued.

4.3 Non-Returnable Items

The following items cannot be returned or refunded:

• Sale items specifically marked as "final sale"
• Personal grooming tools for hygiene reasons (such as combs, brushes, nail clippers) that have been used
• Products that show excessive use or damage caused by improper use

5. Appointment Cancellation Policy

5.1 Standard Appointments

Cancellation of standard appointments requires at least 24 hours' notice. Appointments cancelled with less than 24 hours' notice may be subject to a cancellation fee of up to 50% of the scheduled service.

5.2 No-Show Policy

If you fail to attend your scheduled appointment without prior notice, a no-show fee equal to 50% of the scheduled service may be charged before booking future appointments.

5.3 Prepaid Services and Packages

For prepaid services or package deals:

• Cancellations with at least 24 hours' notice will not affect your package
• Cancellations with less than 24 hours' notice or no-shows may result in that session being counted as used in your package

4. How to Request a Refund

For product returns, please bring the product, original packaging, and receipt to our location during business hours.

5. Refund Methods

Refunds will typically be issued in the same form as the original payment:

• Credit/Debit Card Payments: Refunded to the original card (please note that it may take 5-10 business days for the refund to appear on your statement, depending on your financial institution)
• Cash Payments: Refunded in cash if the amount is under $100, or by check for larger amounts
• Alternative Solutions: In some cases, we may offer service credits or free services in lieu of monetary refunds, particularly for minor quality issues that can be corrected

6. Special Circumstances

6.1 Aggressive or Difficult Pets

If we are unable to complete a grooming service due to aggressive behavior, extreme stress, or other pet-specific issues:

• You will be charged only for the services completed and time spent
• We will discuss options for future grooming, which may include sedation through your veterinarian or specialized handling techniques

6.2 Pre-existing Conditions

Refunds may not be available for issues related to pre-existing conditions, including but not limited to:

• Skin conditions aggravated by normal grooming procedures
• Issues arising from severe matting when you have been advised of the risks
• Stress-related episodes in pets with known medical conditions

7. Dispute Resolution

If you are not satisfied with our response to your refund request, please ask to speak with our owner or manager directly. We are committed to resolving all client concerns fairly and promptly.

In the event that we cannot resolve a dispute internally, it may be submitted to a mutually agreed-upon third-party mediator.

8. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be posted on our website and will be effective immediately upon posting. The policy that was in effect at the time of your service or purchase will be the one applied to your refund request.

9. Contact Information

If you have any questions about our refund policy, please contact us at:

PawPerfect Grooming
123 Pet Care Lane
Furryville, CA 90210
Email: [email protected]
Phone: (555) 123-4567